Delivery

 

**NOTE: Due to government restrictions currently in place it might take slightly longer to receive your order with Royal Mail.  They are under a huge strain due to current high demands and staff shortages, so delivery times are ranging from 1-14 days for what would be a 2 day service in normal circumstances.  We appreciate your patience but please let us know if you have not received your order after 10 days.**

 

We have extended our Returns Policy until 7th January 2021 for exchange or refund of any items bought for yourselves or as gifts in the run up to Christmas.  All exchange/return requests need to be received ASAP and please use the contact form below.

Every effort has been made to ensure that products are presented as accurately as possible on our website. Goods are subject to availability. 

 

PLACING YOUR ORDER

Please ensure you double check your post/zip code, it will delay your order if we have to query an incomplete address. If you have a specific delivery date request, please let us know and we will try our best to accommodate this.

Payments can be made securely online with Square payments or via Paypal. Your privacy and security are assured. Our prices are in Pound Sterling (GBP), which means that international credit card providers and/or banks will determine the exchange rate and may add a processing or administration fee if your order has to be converted to a currency other than GBP.

Once you have placed your order, you will receive a confirmation email from TUBO; if applicable, you’ll receive a tracking code shortly after your order is dispatched. We aim to dispatch your order within two working days, but if we have any queries (usually due to stock availability or an incomplete delivery address), we will email you and hold your order until we receive a response.

 

Please note:

 

  • All orders can only be delivered Monday to Friday.

  • If you order on a Friday after 10am, during the weekend or over a bank holiday, your order will be processed on the next working day so may take a little longer.

  • We use Royal Mail & Hermes to ensures the safe and swift delivery of your goods to the postal address you specify in your order.  

  • We aim to dispatch all orders within 1 working day

  • Please allow one additional day for deliveries to the Scottish Highlands, Northern Ireland and off-shore islands.

  • Tubo delivers outside of the UK, if you would like to check where we deliver to, please get in touch via the 'Contact Us' page

Click and Collect

When you have finished your online shopping and prior to payment, select 'collect from store' from the delivery option. Subject to availability we aim to have your order ready for collection within 24 hours. You will receive an email despatch notification to let you know your order is ready for collection and details on how and when to collect. 

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UK Standard Delivery

 

£2.95

(Royal Mail 48 Service, 2-3 working days).

UK Express Delivery

£5.00 

(Royal Mail 24 TRACKED 1-2 working days)

This is not a guaranteed service

Guaranteed Next day delivery before 1pm (Mon-Fri)

£8.20 

(Royal Mail Special Delivery for next working day)

orders placed before 15.00 Monday to Thursday

Guaranteed Next day Saturday delivery before 1pm

£11.50 

(Royal Mail Special Saturday Delivery )

orders placed before 15.00 Friday

Exceptions may apply to the UK Highlands and Islands

Worldwide Shipping

All orders are sent from the UK, so please note that international deliveries may be subject to import duties and taxes. Any charges for customs, import tax, duty or local sales taxes are the responsibility of the customer and will need to be paid before the order is released from customs. Please check with your local customs office regarding customs fees.

 

£20.00

Royal Mail International Tracked & Signed

5-10 Days

If you would like an express service please get in touch.  We can have a look at the options available for you Country so you can make a decision based on cost and speed.

  Returns

It's OK to change your mind.

Simply fill in the form below with your order details and return reason and we will then get back to you within 24 hours.

We will need to receive the goods back to our warehouse within 30 days from the date of delivery in a resalable condition.

Please note that we do not cover the cost of returning products unless returned as faulty, damaged or wrongly supplied.  If a discount was applied to your order, returned items will be refunded with the discount price paid. 

 

All returned products are inspected when we receive them. If a product is returned in a condition we think is unfit for reselling, we will not process the refund and will inform you of the decision via e-mail.

You can find more information on our return and refund policies in our Terms and Conditions.

 

 

 

 

Artisans International Ltd Company Registration No. 12372920 

2 Church Gate, Kegworth, Derbyshire DE74 2ED

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London, UK